DeskLink
Let Mark see and fix your computer while you watch. You start it, you can watch every step, and you end it.
How it works
- Call Mark first at 423-440-1899. Only use DeskLink when you are on the phone with Mark.
- Download and open DeskLink with the button above. If Windows asks "Do you want to allow this app...", click Yes. If it says "Windows protected your PC", click More info, then Run anyway.
- Read Mark the 9-digit ID and the one-time password shown on the left side of the DeskLink window.
- When Mark connects, click Accept. You will see everything he does.
- When you are done, close DeskLink. Mark can't get back in without a new password from you.
Your safety
- Mark will never call you out of the blue or show a pop-up asking you to install this. If anyone else asks you to use DeskLink, hang up.
- The connection is encrypted from your computer to Mark's.
- Nothing is installed for good. DeskLink runs only while it is open.